Refund & Return Policy – LimXtra™

At LimXtra™, a trademark of LimXtra Pharmaceutical Private Limited, your satisfaction, safety, and trust are our highest priorities. We are committed to delivering 100% authentic, high-quality products to every customer.

Due to hygiene, safety, and product integrity standards, returns are accepted only under the conditions outlined below.

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Eligibility for Returns

Returns Within 7 Days – Damaged / Wrong / Expired Products

You may request a return within 7 days of delivery if:

• The product is damaged, leaking, or expired at the time of delivery

• You received an incorrect product or wrong variant

Conditions for Return

• The product must be unused, unopened, and in its original packaging

• Any product that is used, opened, or tampered with is not eligible for return or refund

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Returns Not Accepted If

• The product has been used, opened, or altered

• The return request is made after 7 days from the date of delivery

• The return is requested due to personal reasons such as change of mind or preference

• The product was purchased from an unauthorized seller or platform

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How to Request a Return

To initiate a return request:

1. Contact us at info@limxtra.com or call +91 91125 58111 within the eligible return period

2. Share the following details:

   • Order ID

   • Registered contact number

   • Reason for return

3. Provide clear photo or video proof of the issue

Our customer support team will respond within 48 business hours with further instructions.

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Refund Details

• Refunds are processed within 7 working days after the returned product is received and verified

• Refunds are issued to the original payment method used during purchase

• For Cash on Delivery (COD) orders, customers must provide:

  • UPI ID or

  • Bank account details for refund processing

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Return Shipping

• A reverse pickup may be arranged depending on your serviceable location

• If reverse pickup is not available:

  • You may self-ship the product

  • Share the courier receipt with our support team

• Courier cost reimbursement of up to ₹100 may be provided upon approval

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International Orders – Return & Refund Policy

Returns for international orders are accepted only in cases of:

• Damaged products

• Leaking products

• Wrong items or expired products

Guidelines for International Returns

• Notify us within 7 days of delivery

• Products must be self-shipped to our India facility

• Refunds are processed only after receipt and verification of the returned item

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Important Notes

• All returns are subject to inspection and verification

• Used or opened products cannot be accepted due to hygiene and safety regulations

• Any false, misleading, or fraudulent claims may result in:

  • Account suspension or deactivation

  • Denial of future services

  • Legal action, if applicable

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Need Help?

We’re always here to assist you:

📧 Email: info@limxtra.com
📞 Phone / WhatsApp: +91 91125 58111